Keynote

Registration

 

08:00 AM
Keynote

Welcome Remarks


Catherine Salceda-Ileto​

Chairperson, International Innovation Summit
Chairperson, TWG on Country Competitiveness Roadmap 2022
Vice-Chairman of the Board, Information Technology and Business Process Association of the Philippines (IBPAP)

Senior Director - Corporate Marketing - Philippines, China and Malaysia, Sutherland

09:15 AM
Keynote

Keynote Address


Senator Juan Edgardo Angara​

Senate of the Philippines

09:30 AM
Keynote

Plenary

Plenary #1 - Global Services Delivery in the Age of Continuous Disruption

The global sourcing industry is undergoing a paradigm shift driven by technology advancement, evolving business models, changing client expectations, and rapid changes in the business environment. The opening plenary session delves deeper into key disruptive trends shaping the IT-BPM industry and aims to build a better understanding of how the nature of service delivery is evolving. The session will also provide demand trends for key source geographies (e.g., U.S., UK) and the overall impact on key service delivery destinations such as the Philippines


Moderator:

Hanumantha Karthik

Partner, Everest Group

 
Panelists:
 

Arindam Banerrji

Executive Vice President Managing Director, Enterprise Global Services, Wells Fargo & Company

 

Peter Hayden

VP, General Manager & Country Head
Capital One

 

Rajneesh Tiwary

Chief Delivery Officer
Sutherland

 

Tom Menner

Director
Solution Architecture for Asia Pacific, R3

 

Ambe C. Tierro

Senior Managing Director
Accenture Advanced Technology Centers in the Philippines Lead

09:45 AM
Keynote

Networking time

11:00 AM
Keynote

Plenary

Plenary #2 - Philippines Playing a Pivotal Role in “Human + Tech” paradigm shift

While Philippines is one of the leading destinations for global IT-BPM service delivery, it faces a big transformation to match the evolving nature of human+tech integrated delivery. This session delves deeper into emerging IT-BPM trends in the Philippines, and how the Philippines is re-shaping its overall value proposition to focus on integrated human + technology service delivery. The session provides an opportunity to hear round-the-table views from leading enterprises, service providers, and in-house centers on their experience of changing service delivery from the Philippines, expectations for the future, and advice for business leaders.


Moderator:

Shivaji Das

Partner
Frost & Sullivan

 

Panelists:

Vicki Collado

Managing Director and Portfolio Lead, Finance & Accounting BPS
Accenture Advanced Technology Centers in the Philippines Lead

Mark Lim

Cognitive BPO Executive
IBM Corporation

Ann Cuisia

CEO
TraXion

Rick Santos

Chairman and CEO
Santos Knight Frank

Leandro "Andy" T. Santos

Head – PLDT Enterprise Core Business Research and Development
PLDT Enterprise 

11:30 AM
Keynote

Lunch

12:45 PM
Keynote

Breakout session #1

CCAP - The Rise of the Empowered Customer: How can we Keep Up?

A dialogue between service providers and customers on their views of CX in the age when customers are more empowered than ever before. The discussion will focus on how the industry can keep up with the fast changing customer expectations.


Speaker:

Donald Lim

Country CEO
Dentsu Aegis Network Philippines


Moderator:

Dan Reyes

Country Manager
Genpact Philippines

 
Panelists:

Jojo Uligan

Divisional Vice President
Alorica
 

Aaron dela Paz

Head of Operations for Loyalty
Cebu Pacific

02:00 PM

Breakout session #1

HIMAP - Evolving demand for healthcare and new opportunities for the Philippines

The session focuses changing nature of demand of healthcare services and opportunity areas for the Philippines. This will cover a broad spectrum of services such as telehealth, pharmacovigilance, CRO etc.


Speaker:

Rishi Pradhan

CEO, Philippines
Conduent

 
Moderator:

Jon Kaplan

President
TeleDevelopment

 
Panelists:

Randy Knutson

President
DynaQuest Technology Services, Inc.

Vincent Alejandro Sy-Quia

Head of Business Development / Marketing
KonsultaMD (Telehealth provider)

Breakout session #1

PSIA - The Great Debate: Opposing Forces (Products vs. Services)

Products vs. Services has remained an eternal debate as companies seek to grow capabilities and provide clients with most suitable solutions. While the two represent vastly different ends of support, are they really different in terms of the solutions the client seeks and the impact it creates? Does every software company need their own products? What are the key changes needed in talent profile, investments, and marketing strategies that the services companies need to build as they establish their product offerings? Most importantly, what does the future hold for companies which deliver only product or only services? Join this session to hear leading global and Philippines’ experts as they discuss differences and synergies of the Products and Services models


Moderator:

Arup Maity

President & CEO
BlastAsia Inc.

 
Panelists:
 

Winston Cruz

Managing Director
Accenture Advanced Technology Centers in the Philippines

 

Beng Coronel

President
Pointwest Technologies

 

Ramil Villanueva

Vice-President, Strategic Planning & External Relations
Advanced World Systems

 

Magellan Fetalino

Founder & CEO
Acudeen Technologies

 

Ma. Rosario “Ito” M. Gruet

Co-Founder & Vice-President
Computer Professionals

 

Ricky Dagelet

Chief Executive Officer
eScience

Breakout session #1

GICC - Moving up the value chain through complexity of services

Next-generation GICs are focused on supporting more complex services and driving greater ownership across the portfolio of services. This session will highlight best practices across leading GICs in moving up the value chain along with implications, and call-to-action.


Speakers:

Hanumantha Karthik

Global Sourcing Practice Lead
Everest Group

Hiren Chheda

Senior Expert
McKinsey’s Mumbai Office

 
Panelists:
 

Jim Becker

President
Optum Global

 

Jack Jones

Former Chief Operating Officer
JPMorgan Chase & Co.

 

Valarie Sheppard

Senior Vice President, Comptroller and Treasurer
Procter & Gamble Company

 

Gregg Morton

Site President, Citibank Services
Citibank Services

 

Matt Brady

Vice President
Global Asset Services

Keynote

Breakout session #2

CCAP - Human + Machines: Does it Really Work?

A discussion on the human + machine integrated system and its real impact to our business. Industry business leaders look at case studies where this system has been implemented and measure its results.


Speaker:

Satish Nair

Infosys
 

Moderator:

Tonichi Achurra-Parekh

Country Manager
Voxpro

Panelists:
 

Darren Rushworth

President
NICE APAC

Roscoe Pineda

Chief Operating Officer
ANZ Global Services and Operations 

Sarj Ablaza Estrella

CEO
My-Checkpoints

03:15 PM

Breakout session #2

HIMAP - Grooming the Workforce of Tomorrow

The session focuses on three aspects:

  • The Skills of the Future
  • Training/Learning Strategies
  • Utilizing Digital Tools in Training (use case studies)

Speaker:

Raymond Ang

President and CEO
Edulynx Corporation

Panelists:
 

Dr. Ma. Cristina D. Padolina

President and Chief Academic Officer
Centro Escolar University

 

Dr. Amihan April M. Alcazar

President
Pamantasan ng Lungsod ng Pasig

 

Kunal Malhotra

Talent Solutions Manager in the Philippines and Thailand
LinkedIn

 

Prof. Dr. Merlin Teodosia Suarez

Vice Chancellor for Academics
De La Salle University

 

Maria Freyja (Yang-Yang) D. Ng

Intelligent Operations HR Senior Manager
Accenture

 

Breakout session #2

PSIA - Demystifying Digital Transformation

Products vs. Services has remained an eternal debate as companies seek to grow capabilities and provide clients with most suitable solutions. While the two represent vastly different ends of support, are they really different in terms of the solutions the client seeks and the impact it creates? Does every software company need their own products? What are the key changes needed in talent profile, investments, and marketing strategies that the services companies need to build as they establish their product offerings? Most importantly, what does the future hold for companies which deliver only product or only services? Join this session to hear leading global and Philippines’ experts as they discuss differences and synergies of the Products and Services models


Moderator:

Arup Maity

President & CEO
BlastAsia Inc.

 
Panelists:
 

Richard Anthony Cruz

Head of Executive Education & Associate Professor
Asian Institute of Management

 

Rey Lugtu

President & CEO
Hungry Workhorse Consultancy

 

Maria Veck Basinang

Chief Technology Officer
Pointwest Technologies

Breakout session #2

GICC - From provider to strategic partner: Driving greater GIC-parent integration

The GIC proposition has witnessed a significant evolution from being considered for only cost arbitrage to being considered as a valued internal partner. A significant driver of GIC evolution is greater integration and deeper relationship with the enterprise. The session will highlight best practices and call-to-action.


Speakers:

Hanumantha Karthik

Global Sourcing Practice Lead
Everest Group

Hiren Chheda

Senior Expert
McKinsey’s Mumbai Office

 
Panelists:
 

Jim Becker

President
Optum Global

 

Jack Jones

Former Chief Operating Officer
JPMorgan Chase & Co.

 

Valarie Sheppard

Senior Vice President, Comptroller and Treasurer
Procter & Gamble Company

 

Gregg Morton

Site President, Citibank Services
Citibank Services

 

Matt Brady

Vice President
Global Asset Services

Keynote

Coffee break and networking

04:15 PM
Keynote

Plenary

Plenary #3 - Workforce of the Future

The deep integration of technology and changing client expectations are creating a rapid need of new skill competencies for the IT-BPM workforce. This session provides an overview of the key soft and technical skills which will be the most relevant in the future, what skills overlap with the core strength of Philippines’s existing talent pool, and key recommendations for delivery leaders to develop future-ready talent. This session brings in the views of the leading industry voices on how they are getting ready for this shift in talent and the steps taken to recruit and hire talent of the future.


Moderator:

Engelbert Camasura

President
Asia Select

 

Panelists:

Shivaji Das

Partner
Frost & Sullivan

Brian Hood

Head of Human Resources
JPMorgan Chase & Co.

Greg Kittelson

Chairman
KMC Solutions

Gigi Geronimo

General Manager
Crawford

Sumit Sapra

Managing Director Finance & Accounting BPS Lead
Accenture

05:00 PM
Keynote

Warp up and Closing

06:15 PM
Keynote

Registration

09:00 AM
Keynote

Breakout session #3

CCAP - The Upskilling Race: Can we Close the Gap?

An examination of the current and emerging jobs and the talents and competencies required to fill the gap. It features industry practitioners, academicians and customers weighing in to find workable short term and long term recommendations.


Speaker:

Brent Holland

EVP
FurstPerson

 

Moderator:

Haidee Enriquez

General Manager, Countryside
Sitel

 
Panelists:
 

Prabakar Bisen

SPI Global
 

 

JP Villanueva

Human Capital Strategy and Service Architect
Viventis

10:00 AM

Breakout session #3

HIMAP - Technology as an enabler towards Digital Health

Industries across the globe continue to transform digitally, and healthcare is no exception. The session will delve deeper in to the role of technology such as Distributed Ledger Technologies, Predictive Analytics, IoT etc. in shaping the healthcare of the future and its implication on the healthcare outsourcing industry.


Speaker:

Subi Sethi

President-OGS Business Process
Optum

Breakout session #3

IBPAP - Hot Topics Affecting Local Industry


Speaker:

Atty. Jude Ocampo

Partner
Ocampo & Suralvo Law Offices

Breakout session #3

GDAP - Games and Blockchain: Creating an Item-First Economy

Blockchain, the technology behind Bitcoin and other cryptocurrencies, will change not only how we pay for but also how we play games. The Item First Economy is similar to a crowdfunding and early access campaign with the players purchasing crypto-items whose sale funds the creation of the game world.


Speaker:

Paul Gadi

Co-Founder and CTO
Altitude Games

Keynote

Networking time

11:00 AM
Keynote

Breakout session #4

CCAP - Personalizing Customer Experience through Analytics

 


Speaker:

Colin Christie

Executive Director
Global Chamber

Moderator:

Ahyee Campos

Regional Head
Infosys

Panelist:

Robert Hayes

Senior Vice President, South East Asia
TaskUS

Karen Batungbacal

Senior Vice President
Optum

11:30 AM

Breakout session #4

HIMAP - Health is of Paramount Importance (Impact of work-related lifestyle on the IT-BPM workforce)

The session covers impact of work-related lifestyle on the IT-BPM workforce and will also have a use case on developing a health & wellness culture in the workplace.


Speaker:

Sarah De Silva

Vice President, Operations
Alorica

 

Panelist:

Dr. Edmyr M. Macabulos

National President
Philippine College of Occupational Medicine Inc. (PCOM)

Gay Carr

President
Bridge People Solutions

Breakout session #4

GDAP – Crafting the Talent for Creatives BPO

The online gaming market is witnessing very high growth due to increasing number of users, availability of high speed internet, efficient hardware compatibility, sophisticated gaming techniques, focus on mobile games, and increased consumer disposable income. In the global market of over US$ 120 billion, Asia Pacific accounts for almost half of the revenue and also has the highest growth rate, making the industry a very attractive investment for all to consider. In this session the industry leaders will discuss changing trends in types of games (e.g., Free2Play - F2P, massively multiplayer online - MMO, and multiplayer games), social media gaming, creating engaging gaming content, new technologies (e.g., VR, AR), and revenue generation options (e.g., freemium, micropayments, use of cryptocurrency as virtual credits)


Speaker:

Paulo Cheung

EVP & Site Head - Manila
Personiv

Breakout session #4

ACPI - Technology and Creativity

The Philippines has always hosted a pool of highly skilled animation talent that is leveraged by outsourcing sector. The session discusses how investments in technology, coupled by the creative genius of the Filipino talent is the perfect recipe for establishing the Philippines’ identity as a high-quality original animation creator in the global arena.


Speaker:

Brian Christoper Rausch

CEO
House of Moves

Keynote

Lunch

12:30 PM
Keynote

Synthesis and Opening Remarks for Day 2 Plenary


Catherine Salceda-Ileto

Chairperson, International Innovation Summit
Chairperson, TWG on Country Competitiveness Roadmap 2022
Vice-Chairman of the Board, Information Technology and Business Process Association of the Philippines (IBPAP)

Senior Director - Corporate Marketing - Philippines, China and Malaysia, Sutherland

01:55 PM
Keynote

Plenary

Plenary #4 - Creating a Culture of Innovation – Learning from Startups and Global Leaders

Innovation is a key to effective change, and this session brings together leaders who have spearheaded innovation in their own organizations. The panelists delve deeper into the best practices adopted by leading organizations and start-ups to drive continuous improvement and promote innovation. Key themes covered in the discussion will be encouraging workforce to innovate, and creating an innovation culture through cross functional collaboration, open communication, greater autonomy, idea generation etc.


Moderator:

Prashray Kala

Practice Director, Everest Group

 

Panelist:

Ratan Datta

President and CEO
SPi Global

Manoj Pooleery

Founder and CEO
M-Phi Innovators

Usec. Nora Terrado

Undersecretary
Department of Trade and Industry

Robert San Juan

Head of Business and Solutions Development
Globe Business

Derek Galliore

Founder
Outsource Accelerator

02:00 PM
Keynote

Networking time

03:15 PM
Keynote

Plenary

Plenary #5 - Recap and call to action

The closing session for the conference brings together leaders of the Philippines-based companies reviewing and summarizing the discussion across plenary and breakout sessions over the past two days. Further, the session takes forward the discussion around the changes impacting the industry, encourages audience to share their own perspectives on the industry trends, and concludes with panelists highlighting some actionable recommendations and call to action for the Philippines IT-BPM industry.


Moderator:

Hanumantha Karthik

Partner
Everest Group

 

Panelist:

Rey Untal

President and CEO
IT and Business Processing Association of the Philippines (IBPAP)

Paolo La'O

Senior Vice President
Wells Fargo Enterprise Global Services 

Jonathan de Luzuriaga

President
Philippine Software Industry Association (PSIA)

Alvin Juban

President
Game Development Association of the Philippines (GDAP) 

Juan Miguel Del Rosario

President
Animation Council of the Philippines, Inc. (ACPI)

Jeff Williams

Chairman, Board of Trustees
Healthcare Information Management Association of the Philippines (HIMAP)

Jojo Uligan

President and Board of Director
Contact Center Association of the Philippines (CCAP) 

03:45 PM
Keynote

Closing ceremony


Lito Tayag

Chair, ​Board of Trustees, IBPAP
Country Managing Director, Accenture (Philippines)
Chair, Technical Working Group for Impact of Technology & Human Capital, Roadmap 2022

05:15 PM

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(+632) 802-2038

 

E-mail Address
events@mediafocus.com.ph

 

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